The delinquency report shows a review on a borrower's history, such as whether their loan is open, next due date, next payment amount, late fees, etc. This will help you identify the reasoning for delinquency and what to do next.

To run the report, open a specific loan and navigate to Reports > Delinquency.

The page is divided into two columns. On the left, you’ll see the actual report, with stats and information about delinquency on the account. On the right, the ‘What can I do now?’ options give you shortcuts to other servicing and collections tools that can help keep the borrower engaged and resume payments.

Delinquency review

In the left column, you can see the following information:

• Amount due: Amount that has come due on the loan that hasn’t been paid. Click the arrow to the right to see how this amount breaks down into interest, principal, fees, etc.
• # of days past due: Number of days since any amount came due on the loan that has not yet been paid.
• 1st delinquency date: Date on which the earliest unpaid amount came due on the loan. 
• Loan recency: Number of days since a payment was made on the loan.
• Unique delinquencies: Number of times the loan has been delinquent. Learn more about unique delinquencies with the delinquency history table. 
• Last payment date: Most recent date on which a payment was made on the loan. 
• Last payment amount: Amount of the most recent payment made on the loan. 
• Stoplight: Current stoplight color for the loan. To see stoplight history, visit the Daily Snapshot.
• Next due date: Next date on which a payment will come due on the loan.
• Next payment amount: Amount of the next payment that will come due on the loan.
• Last human activity date: Date when the most recent action was taken on the loan that required human input.
• Active warning flags: The flags that apply to the loan.

What can I do now?

In the right column, you are given options for other things you can do to help you understand the loan better. These options are categorized into account review, verification, and account actions.

Account review

For each option under account review, you can click the link to be taken to other pages in LMS. The following list explains where this icon will redirect you. 

• Review notes, alerts, and promises on this account: You will be redirected to the ‘Promises’ tab inside the servicing section of the loan. From there, you can check out the ‘Note Manager/Alerts’ tab.
• Review the delinquency history: You will be redirected to the delinquency history table inside the loan.
• Determine the reason for delinquency: Use the information gathered from the above two actions to determine the reason for the account delinquency.
• Review transaction history: You will be redirected to the transactions report inside the loan.
• Review changed due dates, late fees, and schedule rolls: You will be redirected to Setup Tools inside the loan. From here you can see changed due dates, late fee settings, and configurable payment schedules for the loan.
• Review customer communication history: You will be redirected to the Customer Communication for the primary customer.

Verification

• Phone carrier lookup: Looking up the phone carrier can be done inside the Contact & Personal Information section of a customer file. This will verify that a phone number is real and which carrier (e.g. AT&T, Sprint) the number is assigned to.
• Address Validator: Addresses can be verified inside the  Contact & Personal Information section of a customer file.
• Employment verification: To verify employment you will need to look at the customer’s employment information.
• Payment profile expiration verification: You can check payment profiles either directly inside the customer file or inside of Secure Payments.
• GPS location (if applicable): If there is a GPS unit attached to the collateral, you can check on it inside the Collateral Tracking tab of a loan.
• Insurance coverage verification: You will be redirected to the Insurance Tracking tab of the loan.

Account actions

For each option under account review, you can click the links to other pages in LMS. The following list explains where this icon will redirect you. 

• Set up AutoPay: You will be redirected to the  AutoPay tab of the loan.
• Post an account promise: You will be redirected to the Promises tab of the loan.
• Print a form: You will be redirected to the Dynamic Templates tab of the loan.