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Importing into LoanPro

How to use LMS's import tools.

Table of Contents


Audience: Upper Management,Loan Servicing/Collections Managers, Developers, Administrators, Data


LoanPro makes it easy to migrate data from other systems into the LoanPro platform, the import tool is an elegant means of moving that data into the system in bulk, while maintaining accuracy. Data imports usually occur in these steps: 

  1. Data Mapping - Mapping data to ensure all data points end up in the right place
  2. CSV File Creation - Adding data to import files (comma separated values) to make it ready for import
  3. Import - Uploading and importing the data into the LoanPro platform
  4. Data Validation - LoanPro produces reports that show a comparison of the import file with the data that is in the system

LoanPro's support team is available to assist in any data migration.

Why should I import this data instead of using the API or user interface?

LMS’s user interface lets individual users create, manage, and service loans, and the API lets programmers integrate those same options with their own software or custom application. Both the UI and API are great tools for day-to-day loan management, but neither are designed to handle a huge quantity of data as quickly as the import tool. Depending on the amount of information you want to import, trying to do it through the API could take hundreds (if not thousands) of requests, or countless staff hours in the UI. We recommend using the import tool when first moving your data into LMS, and then using the UI or API from there on out. For a little more info, see our article on API vs. Import.


The Overall Process

We've just revamped the process, adding some features that will make your imports even easier. From start to finish, the process involves four steps:

  1. You fill out and upload your .csv file.
  2. LMS validates the file to make sure all the data is compatible.
  3. LMS ingests your data, integrating it into your existing data in the system.
  4. For Customer and Loan Setup imports (and others soon), LMS verifies your data and returns a report detailing the results.

Notice that your job is pretty much done at the end of step one. If there are any errors with the .csv file, though, the system will let you know so you can adjust them. The rest of this article will explain more about each step and explain how to do them within the LMS UI. If you're interested, you might also check out our article on doing this same Import Process through the API.

Step 1: The CSV File

LMS accepts comma-separated value (.csv) files, which are spreadsheets that can be viewed and edited using programs like Excel, Google Sheets, SPSS, or OpenOffice Calc. If you don't have any of these, we recommend that you download OpenOffice for free.

While you could prepare a .csv file from scratch, we recommend using one of our templates. You can find them inside the LMS UI by navigating to Settings > Company > Import > Instructions & Samples. From that page, select a specific category, then download the file under 'Instructions'. Some of the most common files are also included just below in this article, and we also have downloadable files for all imports in our article Import CSV Templates.

If you are having trouble with your spreadsheet program dropping your leading zeros, read our article that describes how to Keep Your Leading Zeros.


Step 2: Validation

Once you upload the file in LMS, the system will validate your data. The particulars here will depend on whether you choose file or line rejection. If you chose file rejection and there are errors, you'll get a notification telling you what the problem is. You'll have to fix them and import the file again. If you chose line rejection, all the valid rows will be imported and ingested, and you'll be given a file with only the rejected lines. If there were no errors whatsoever, the whole file will be ingested.

Step 3: Ingestion

If you chose automatic import progression, then this step happens on its own. Just sit back and relax.

If you chose manual progression, you'll need to click the database icon to start the ingestion before you do any relaxing.

At this point, your import is complete; the next step just involves double-checking that the new data in the system matches your import file and giving you a report on the process.

Step 4: Verification and Reports

In our updated import process, LMS offers an additional step where it can compare the data from your file against the data that actually made it into the system. We plan to implement this for all of your imports soon, but we're rolling out with the two most common types of import: Customers and Loan Setup.

When your data is fully ingested and verified, LMS will send you a report comprising four documents:

  • Cover Sheet – This .pdf gives an overall breakdown of your import process.
  • Verification – A .csv file which compares your import file data against what is now in LMS.
  • Rejection – This .csv file shows any rows that were rejected, highlighting the cells with errors.
  • Original – A copy of your original .csv import file.

What's Next?

Our article on Import Reports explains how to access these reports and explains their contents.

Written by Andy Morrise

Updated on May 16th, 2024

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