Servicing reports are an easy way of viewing information regarding customers' insurance and past-due payments all in one place or within selected timeframes. These tenant-level reports collect information on customer insurance status and past-due payments, and can be narrowed down to specific categories by using the search date ranges and advanced option search. There are two kinds of servicing reports:

• Insurance Report -  lets you search for accounts with expired insurance, no insurance, or both so that you can check on the insurance status for those accounts.
• Delinquency Report - shows you the past-due status of customers, such as which of your customers are behind on payment and by how much. 

Insurance Report

The insurance performs a company-wide insurance audit, highlighting  accounts with expired insurance, no insurance, or both. You can also use the standard report filters to narrow down this report to return only specific groups of loans.

To pull an insurance report, navigate to Reports > Servicing > Insurance Tracking within your company account. The report will be blank until you run a search.

Since the point of this report is to show which accounts have expired and/or no insurance, first choose from the drop-down which accounts you’d like to see.

The period dropdown gives you the options of Date and Custom. Choosing Date will let you enter a date by which insurance policies on your loans will have expired. This will default to today’s date. You may not want to see accounts for which insurance has already expired, so you might enter a future date into this field so you can see accounts that have policies which will soon expire. If you select Custom, you will be able to enter a number of days. This is the number of days from today by which insurance policies on your accounts will have expired. So, if you want to see all the accounts with insurance policies that have expired or will expire in the next 30 days, you can choose Custom from the period dropdown and enter 30 in the ‘days from today’ field.

You can choose the option you want from the vertical dots dropdown. The options include:

Delinquency Report

The delinquency report shows accounts with a past-due balance, and can be filtered with the normal settings. To run a delinquency report, navigate to Reports > Servicing > Delinquency inside your company account.

To run this report, click the search button. You can filter this report using the advanced option search.

Once you run the report, you get information in three sections. At the top of the results, you should see a location pin icon. 

If you click this, you will be able to see the primary addresses of the primary customers on the accounts in the report plotted on the map.

The top section of the results shows a breakdown of delinquency by your days past due brackets. You can also see how many accounts are current, how many don’t fit into any of the categories, and the total number of accounts in your company.

To the right of this, you can see a graphical representation of the days past due bracket breakdown.

The bottom section of the report shows a listing of delinquent accounts. If you click the three bars menu icon, you can select which columns will show up in this table. You can use the three vertical dots data-options dropdown to perform further actions using the results of this report.