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Nate Christensen
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Intro to Promises
Published June 14th, 2022 by Nate Christensen
Complexity: Audience: Loan Servicer or Collector, Upper Management, Developers, Loan Servicing/Collections Managers Introduction Sometimes borrowers are unable to make their payments or send you a document, but promise that they will just a couple of days, or by the end of next week. To make tracking these agreements easier, LoanPro has a Pro
A Quick Introduction to the LoanPro API
Published June 14th, 2022 by Nate Christensen
Complexity: Audience: Upper Management, Developers, Administrator, Compliance, Data The LoanPro API The LoanPro API allows you to integrate your software with ours. With the help of LoanPro's API documentation, you can build requests to create, read, update, or delete information stored in LoanPro's Loan Management System. Below, we'll provid
Intro to Payment Integrations
Published June 14th, 2022 by Nate Christensen
Complexity: Audience: Loan Servicer or Collector, Management Team, Developers, Accounting, Loan Servicing/Collections Managers, Administrator, Compliance, Data Introduction Lenders have a few options to choose from when taking payments from borrowers. These include things like in-person payments (cash, check, money order, and card), NACHA pay
Intro to Process Wizards
Published June 19th, 2022 by Nate Christensen
Complexity: Audience: Loan Servicers or Collectors, Upper Management, Developers, Accounting, Loan Servicing/Collections Managers, Administrators, Compliance, Data Introduction This article explains Process Wizards in basic terms. If you are new to the concept of Process Wizards, this article is for you. However, if you already have a foundati
Creating Process Wizards
Published October 21st, 2022 by Nate Christensen
Complexity: Audience: Loan Servicer or Collector, Upper Management, Loan Servicing/Collections Managers, Administrator If you are new to the concept of Process Wizards and would like to learn the basics, consider reading our Intro to Process Wizards article first. Introduction Process Wizards are customizable guides that lead users through
Intro to Rules Applied
Published June 14th, 2022 by Nate Christensen
Introduction Rules Applied is a customizable automation system in LMS that uses criteria to automatically implement actions within your account. This article is a basic overview on what Rules Applied are and how you can use this feature to automate your loan servicing. Why Rules Applied are Useful Let's say that your company has a policy of forgivin
Intro to Logging Payments
Published June 23rd, 2022 by Nate Christensen
Complexity: Audience: Loan Servicers or Collectors, Upper Management, Developers, Accounting, Loan Servicing/Collections Managers, Administrators, Compliance, Data Introduction We'd say it's safe to assume that most people understand what a payment is on a basic, conceptual level—a transfer of something of value for a good or service, but paym
Actions & Results (definition)
Published June 14th, 2022 by Nate Christensen
A tool within LoanPro that allows agent users to quickly record when they have performed a certain action on an account and select an associated result of that action. Actions and results can be set up in Settings > Loan > Labeling > Action & Results.
Release Notes
Published March 23rd, 2023 by Nate Christensen
Introduction LoanPro issues four major software releases a year, which include new features and improvements to performance. 2023 Release Schedule Release Window Release Date Environment Release Notes Q1 March 23, 2023 SaaS March 2023 Release Notes Q1 April 19, 2023 PSaaS April 2023 Release Notes Q2 June 23, 2023 SaaS June 2023 Release Notes Q2 July
The Difference Between Activating Loans and Active Status Loans
Published June 14th, 2022 by Nate Christensen
Complexity: Audience: Loan Servicer or Collector, Loan Servicing/Collections Managers Introduction LoanPro is a robust software. And due to the naming conventions of the loan industry, there are some instances of similar terminologies used for different concepts. One particular instance that may cause confusion is the difference between an
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