Payment Return Actions (formerly Multiple Payments) are automatic responses that the system takes when a payment fails. While our Nacha Returns function offers similar functionality of automated changes based on failed ACH payments, Payment Return Actions have more flexibility as they allow you to create action based rules triggered by returns on a single payment profile instead of a single payment. This article will explain how to use Payment Return Actions. 

Getting started

With Payment Return Actions, you can set up rule-based actions that will be taken based on the failure of a payment or multiple payments for a payment profile. To access Payment Return Actions, navigate to Settings > Company Settings > Merchant > Payment Return Actions inside your LoanPro account. This will take you to a screen listing all previously created Payment Return Actions rules.

Create a new Payment Return Action

In order to create a new Payment Return Action, click ‘Add’ in the upper right corner. Here you will see configuration options organized into three sections down the page. 

Qualifiers

The top section contains qualifying fields. 

• Status: Determine if the payment return action is active.
• Name: Allows you to give each payment return action a unique name in order to distinguish it from any others.  
• Nacha returns: Allows you to select a specific return code to be included in the rule. By clicking the + button beneath the field, you can select more than one return code. For a list of all return codes, visit our Bulk Processing article. 
• Number of returns: Choose how many returns you want to allow on the payment profile before it qualifies.
• Evaluate based on: Set the rule to evaluate based on either total returns or conservative returns.
  • Total returns: The rule will be set off by any failed payment that matches the qualifications within the history of all payments on the payment profile.
  • Consecutive returns:The rule will only be set off by the selected return codes if they occur back-to-back.
• Rule: A rule can be added in order to determine if the loan settings will be changed for a loan. If the loan qualifies for the rule, the change you specify for the loan settings will take effect. If you click on 'Empty,' it will pull up the formula editor, which allows you to add a Clojure rule. For more information on Clojure, see our Clojure article.*
  *Note the rule you write will not factor into whether the loan qualifies for the Payment Return Actions

Payment profile actions

Once you have selected your rule requirements from the fields above, you can choose one of the following three actions to be applied to any payment profiles that meet the rule using radio buttons. 

• Cancel any AutoPays on the payment profile that failed
• Inactivate the payment profile that failed
• No action (you might choose this if you wanted only to change the loan settings in the next section rather than affect the payment profile)

Loan settings

The last section covers the effects that will be applied to loans; it works similar to the way Automation Engine does. The fields available in this section allow you to change the settings of any loan associated with a payment profile that sets off the trigger. You can set custom fields for loans by clicking on the next tab over. If you need more information about the specific loan setting fields, check out our Loan Settings article.

To the right of the general loan settings are ‘Convenience Fee’ settings. Just like if you were setting them up at the loan level, you'll be able to set a dollar amount, a percentage of the payment, or the greater or lesser of the two.

At the bottom of the loan settings section, you have the option to automatically place loans selected by the rule into specific portfolios and sub-portfolios. Use the ‘Add Portfolio’ buttons to add or delete specific portfolios when the rule evaluates to be true.